Refund policy

We want you to be completely happy with your order. If you are unsatisfied for any reason, please return your purchase for an exchange or credit.


Product(s) damaged during shipping will be replaced at no charge. Save the package and all contents and follow the return instructions below.
Replacement product(s) will be shipped via standard ground shipping at no charge, once we receive your return package.
For questions or comments please contact us:

(786) 254-7311 / (800) 656-0720


We apologize if J.O.Y Journey of You sent you product(s) in error. We will gladly send you the proper selection once we receive your return, providing the item(s) is unopened, in its original packaging and not damaged. We will also reimburse you the shipping fees, if applicable, on the original purchase. Please follow the return instructions below.


You may return all items within 14 days from the date of purchase for a full refund, as long as the items are unopened, in original packaging and not damaged. J.O.Y Journey of You cannot refund the original shipping and handling fees, nor pay for the shipping and handling costs of the return, if either are applicable to your product(s).

Please allow up to 21 days for us to receive and process your refund. We will contact you via e-mail to inform you that the refund has been issued.


Carefully package the item(s) in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s). Please enclose the original packing slip.


Insuring your package protects you in case the items are damaged or lost in transit.


You may cancel any order as long as the order status is “in process.” If order status is “shipped,” it cannot be canceled.